Senior Program Manager
Onsite - Will start remote if COVID-19 lockdown still in place but will be expected to go onsite full time once deemed to be safe to do so.
Customer is a service provider for other city agencies, resident must have advanced program management within in IT environment.
Will oversee/manage multiple services projects that are in play with this customer.
Manage change control
Must have excellent communication skills, and the ability to align with customer leadership
Nice to have – previous experience in government environment
Additional tasks the Senior Program Manager will be responsible to complete:
Monitors, reviews, and manages *** infrastructure.
Manages user requests.
Manages and reviews log files.
Generates regular operational reports.
• Problem Management:
Isolates and troubleshoots incidents.
Performs service incident coordination.
Opens service requests on behalf of the Customer.
Participates in root cause analysis review.
• Change Management:
Performs software/firmware management assistance and collaboration.
Implements change management requests.
Assists with the solution documentation of policies and procedures in conjunction with the compliance manager(s) and with other key stakeholders.
Manages migration activities (monitor reports).
• Continual Service Improvement:
Recommends procedure changes that result in operational optimization.
Shares best practices from other engagements.
Provides performance tuning recommendations.